How Awaaz works

From a clear report to a confirmed resolution: residents, staff and society management work together.

1. Join your society

Create an account and join with your society’s invite or join code. Where approval is required, wait for an administrator to approve your membership.

2. Report the problem

Choose a category, describe the issue and location, and add clear photos if useful. Choose whole-society or admins-only visibility. Avoid publishing phone numbers or other personal information.

3. Follow progress

Management reviews and assigns the complaint. Staff can add updates and resolution evidence. Notifications help you follow changes without repeatedly filing the same issue.

4. Confirm the outcome

When the complaint is marked resolved, tell management whether the issue is solved. Rate the outcome or explain why it needs reopening. Awaaz records the follow-up.